Updated 5 November 2026
Duel KYC: what its policy and its terms each say
Duel's KYC policy, last updated 1 October 2026, makes the full KYC process compulsory when your lifetime deposits pass €5,000, when you request a withdrawal of any amount, or when a transaction is deemed suspicious. Its terms of service, updated 6 October 2026, word the withdrawal part more loosely: Duel “reserve[s] the right to request KYC” before processing a withdrawal.
Duel
Monero not listedZero-edge crypto casino and sportsbook run by Immortal Snail LLC under an Anjouan licence.
- Sign-upNo ID step named
- DepositSuspicious transactions trigger full KYC
- First withdrawalPolicy: full KYC on any withdrawal
- Large amountsLifetime deposits over €5,000
The KYC policy is the stricter document and the more specific one. The terms frame the same withdrawal check as a right Duel keeps, not a step it always takes.
Two documents, two tones
| Document | Wording | What it means |
|---|---|---|
| KYC policy (1 October 2026) | “when a user makes an aggregate lifetime total of deposits exceeding EUR 5,000 or requests a withdrawal of any amount inside the duel.com or attempts to or completes a transaction that is deemed suspicious, then it is compulsory for them to complete the full KYC process.” | Three triggers, any one of which makes full KYC compulsory |
| KYC policy | “The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user” | Checks are possible without any trigger |
| Terms of service (6 October 2026) | “We reserve the right to request KYC (identity verification) before processing a withdrawal.” | The withdrawal check as a reserved right |
Neither document says how often a request is actually sent. What they do settle is that a withdrawal of any size falls inside the policy's compulsory wording, and that €5,000 in lifetime deposits is a second, separate trigger. No amount is guaranteed to be check-free at Duel.
Risk-based on paper
The policy describes a risk-based approach with “ongoing monitoring of all clients, customers, and transactions” and three tiers of due diligence: simplified due diligence for extremely low-risk transactions below the required thresholds, customer due diligence as the standard, and enhanced due diligence for high-risk customers, large transactions or special cases. The €5,000 and any-withdrawal rule is stated as applying “separately and in addition to” those tiers.
What Duel's full KYC asks for
- Basic details about yourself, entered in the account.
- A copy of a government-issued photo ID, front and back for some documents. It must not expire within the next three months and must show you are over 18.
- A selfie of you holding that ID.
- A bank statement or utility bill issued in the last three months, in the same full name as the ID.
If a check fails, the reason is documented and a support ticket is opened, with the ticket number and an explanation sent to you. The account is approved once all documents are accepted.
Other triggers in the terms
Any attempt to bypass, manipulate or circumvent match-betting rules, limits or settlement, alone or with others, “may lead to KYC (identity verification), cancellation of bets, or other restrictions.” Accounts are not meant to be shared, and sharing can mean termination and lost funds.
Monero
Duel's terms carry no coin list, and Monero is not listed in its help centre. Check the cashier before depositing.
Licence and restricted countries
Duel.com is owned and operated by Immortal Snail LLC (registration L22982, Arthur Evelyn Building, Charlestown, Nevis) and licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202411026-FI1.
The terms exclude players from Afghanistan, Armenia, Germany, Iran, Iraq, Jordan, Kuwait, Lithuania, North Korea, Saint Kitts and Nevis, Slovakia, Spain, Syria, Yemen, the United Arab Emirates, Montenegro, the United Kingdom, the United States and its territories, France, the Netherlands (including Curaçao), Australia, Venezuela, the Democratic Republic of Congo, Libya, Somalia, Myanmar, Sudan, South Sudan, Mali and the Central African Republic. The KYC policy separately rejects identity documents and proof of residence from Austria, the Union of Comoros and FATF-blacklisted countries, among others.
Sources: Duel KYC policy (last updated 01/10/2026) · Duel terms of service (updated 06.10.2026).
Any withdrawal can be held until ID is verified.
Photo ID for any withdrawal, in writing.
What a full KYC check asks for, and why it fails.
Duel FAQ
Does Duel require KYC?
Duel's KYC policy, last updated 1 October 2026, makes the full KYC process compulsory when a user's lifetime deposits exceed 5,000 euros, when the user requests a withdrawal of any amount, or when a transaction is deemed suspicious. It also lets Duel ask for KYC documents at any time.
Does Duel ask for ID to withdraw?
Its two documents word this differently. The KYC policy says full KYC is compulsory when a user requests a withdrawal of any amount. The terms of service, updated 6 October 2026, say Duel reserves the right to request KYC before processing a withdrawal.
What documents does Duel KYC need?
Basic personal details plus a government-issued photo ID, a selfie holding that ID, and a bank statement or utility bill. The ID must not expire within three months and the proof of residence must be issued within the last three months.
Is Duel licensed?
Duel.com is owned by Immortal Snail LLC, registered in Nevis under number L22982, and licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202411026-FI1.
Which countries can't use Duel?
The terms exclude players from countries including the United States and its territories, the United Kingdom, France, Germany, Spain, the Netherlands, Australia, Lithuania, Slovakia, the United Arab Emirates and sanctioned states.